Regional Program Manager (Physical Security System)
Salary undisclosed
Checking job availability...
Original
Simplified
- Facilitate communication with the client and Johnson Controls internal stakeholders. Regularly engage the client to maintain current business/operation cadence and other systems deployed by JCI.
- Maintain a regular cadence of monthly program reviews to stakeholders.
- Work with Account Managers to manage customer’s perceptions, needs, challenges and potential business opportunities.
- Understand the client program objectives and alignment of operational support activities to meet those objectives.
- Establish Program standards, policies and processes and ensure proper program alignment with all individual contracts.
- Ensure the consistency among multiple projects in accordance to customer’s defined quality, design and engineering and project control standards and communication implementation
- Take ownership for maintaining high levels of customer satisfaction. Advocates for the client while maintaining ability to counsel client when program improvements require client-side modifications. Strives to achieve trusted advisor status with client.
- Monitor and provide oversight of SECURITY and other system Installation portfolio. Regularly compiles and communicates information related to critical activities, resources, and timelines, including but not limited to
- Operational delivery and Schedule control
- Establish the team meeting cadence and monitors attendance to assure the correct team members are present at each meeting
- Oversee Equipment shipment and delivery coordination
- Manage risks and keep stakeholders informed of the progress
- Anticipates obstacles that may interfere with success and adjusts efforts and approaches to meet goals and deadlines
- Coordinate all aspects of delivery of a construction project utilizing field and factory resources Provides team information needed to perform tasks.
- Lead project managers for small markets and agent markets that do not have proper resources
- Train and coach team members
- Act as the central communication point for the team to ensure that each team member is always aware of their deliverables and timing commitments
- Report overall Program Health using executive-level dashboard
- Work with the Enterprise Account Manager, facilitating regular performance reviews with all key stakeholders.
- Advocate Safety Compliance: Ensure that all employees comply with corporate safety programs and that employee safety training is complete and up-to-date.
- Ensure contractual and corporate compliance of work performed.
- Provide leadership to identify training needs and direct multi-disciplined technical and administrative personnel to resolve engineering, administrative and field issues occurring.
- Serving as the primary customer interface to effectively communicate and ensure customer satisfaction.
- Lead work teams in a continuous improvement environment with right tools, behaviors, and practices.
- Conduct Post Implementation Review to record the lessons learnt and share within organization
- Perform other duties as assigned
- Bachelor’s Degree in Engineering or equivalent
- Minimum 10 years of direct experience in Electronic SECURITY Installation or service.
- Five (5) years working experience in managing the project and service operation in managerial capacity
- Clear understanding of the ACS/VMS/FIDS deployment process from start to finish.
- Ability to learn and adopt customer standards within their ecosystem.
- Direct experience with large scale Access Control and Video Surveillance system required. CCure or similar certification preferred.
- Proficient with project management software tools and concepts - comfortable with Gantt charts, project schedules and change control
- Leadership experience and/or program administration in dealing with large Installation contracts.
- Must possess strong skills in presentations, reporting, and effective writing; risk management/decision making skills; and strong problem-solving skills.
- Requires good interpersonal skills, along with effective writing, speaking and presentation skills.
- Strong attention to detail
- Strong business acumen and ability to digest and navigate complex business issues.
- Capable at effectively prioritizing and executing tasks in a high-pressure environment.
- Demonstrated management/leadership abilities to include training, team building, presentation and negotiation skills, branch administration and effective interaction with customer/company management.
- Proven achievement/ track record of Project/Program Management process and tools. PMP Certification is preferred
- Proficient with MS Office and MS Project, Visio etc.
- Multi-language proficiency is preferred
- Travel may be required in support of program
- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy