Service Director, Service Transformation and Governance
Salary undisclosed
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- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Develop and implement an IT governance framework that encompasses policies, standards, procedures, and guidelines for Service Delivery.
- Establish a Service governance committee to oversee Service Transformation initiatives, policies, and major changes.
- Define and monitor key performance indicators (KPIs) and metrics to measure the effectiveness of the Service Transformation initiatives
- Ensure compliance with relevant industry standards and regulations (e.g., ITIL, COBIT, ISO 20000).
- Promote awareness and understanding of IT governance principles across the organization.
- Lead Service Transformation initiatives using methodologies like Lean, Six Sigma, or ITIL best practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum
8 years in a leadership role (especially in the Service Transformation and Governance area). * Proven track record of developing and implementing IT governance frameworks and driving transformation initiatives.
- Deep understanding of ITIL best practices and other relevant industry standards (e.g., COBIT, ISO 20000).
- Experience in Public Sector including relevant service governance models and regulatory compliance is a plus
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication, interpersonal, and presentation skills.
- Ability to lead and motivate teams, and to work effectively with diverse stakeholders.
- ITIL 4 Managing Professional or ITIL v3 Expert certification is highly desirable.
- COBIT 5 Foundation or higher certification is a plus.
- Lean Six Sigma certification (Green Belt or Black Belt) is an advantage.
- Certified Information Systems Security Professional (CISSP) or other relevant security certifications are beneficial.
- Knowledge of project management methodologies (e.g., Agile, Waterfall).
- Familiarity with IT risk management and compliance frameworks.
- Understanding of cloud computing and emerging technologies.
- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Singapore
- Singapore - Central Singapore
- Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE