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Executive/Senior Executive, Staff Protection Office

Salary undisclosed

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Job Summary: You will assist the Assistant Manager/Manager to provide support to the hospital’s objectives in the prevention and management of staff abuse and harassment by external perpetrators.

Job Responsibilities

  • Post-incident Management of Staff Abuse and Harassment Cases
    • Support implementation of Staff Protection Function in the Institute of Mental Health
    • Track and compile staff abuse and harassment incidents; and provide necessary post incident support to the victims
    • Receive request for incident assistance and clarifying of incidence reported by liaising with various stakeholders, e.g., questions about reporting process, escalation guidelines, tips for affected staff, workflows and etc
    • Co-ordinate and activate pool of crisis support staff to provide emotional support to the affected
  • Build Awareness and Facilitate trainings
    • Plan, organise and facilitate literacy and training events for staff (staff and supervisor), in the form of both eLearn and physical trainings
    • Support the communication plan to raise workforce awareness on protection and prevention of staff abuse and harassment, including national public education campaign
    • Maintain and update shared materials, including polices, on protection and prevention of staff abuse and harassment, including training resources
  • Administrative and General Duties
    • Provide secretariat support, including minutes writing, for the office and any other committees
    • Support KPIs submissions for reporting purposes
    • Provide support to new/enhancement projects related to staff abuse and harassment
    • Assist to carry out any other duties as assigned by Reporting Officer
Job Requirements

  • Bachelor’s degree in any discipline
  • Experience in healthcare/hospitality/customer-fronting industry preferred
  • Good communication skills (verbal and written)
  • Good command of basic IT skills, e.g., Word, Excel and PowerPoint
  • Strong interpersonal skills with pleasant disposition and ability to work well and interact with people at all levels
  • Independent worker, possess initiative to complete tasks and projects assigned