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Application Support / BA

Salary undisclosed

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Job Description:
  • Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)
  • Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions
  • In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications
  • Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
  • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request
  • Regularly provide statistical reports about support cases and incidents
  • Dispatching all incoming tickets for the Service & Support team
  • Responsible for assigning, resolving and escalating user request tickets
  • Collaborate with other IT Teams on Projects