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Manager Assistant / Manager Medical Care Concierge
Salary undisclosed
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- Coordinate patient care, including scheduling appointments, managing referrals, and communicating with healthcare providers
- Coordinate cashless admissions with healthcare facilities in a timely manner and maintaining accurate records of arrangements
- Facilitate communication between customers, agents, healthcare providers including hospitals and doctors
- Follow up on the medical journey with customers timely including visitation in hospitals to provide emotional support and guidance throughout the patient journey
- Collaborate with internal teams to ensure seamless service delivery
- On call standby to attend to incoming cases after office hours on rotation basis
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.
- Minimum 3 years of experience in healthcare or insurance industry will be advantageous
- Strong understanding of healthcare processes and procedures
- Excellent communication and interpersonal skills
- Ability to empathize with patients and families
- Strong problem-solving and analytical skills, with ability to think critically and creatively
- Strong organizational and time management skills
- High level of integrity, takes accountability of work and good attitude over teamwork
- Takes initiative to improve current state of things and adaptable to embrace new changes.