Customer Support Specialist
Salary undisclosed
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We are looking for a candidate with customer support experience in the tech industry and strong communication skills. This individual will work closely with APAC product partner to drive their success by product training materials, handling day-to-day support escalations, and monitoring top customer issues and support metrics.
Overall Responsibilities:
The candidate will collaborate internally with various cross-functional stakeholders to surface issues and drive product excellence. They will act as the primary point of contact for partner escalations and work with internal teams to identify solutions.
Top 3 Daily Responsibilities:
- Cultivate strong relationships with product partners’ support teams and understand their needs for success.
- Serve as the primary point of contact for partner escalations and collaborate with internal teams to implement fixes.
- Lead special projects and initiatives to enhance the phone experience and reduce the support burden on partners and their customers.
Skills/Qualifications:
- At least 5 years of experience managing client relationships through sales or customer support.
- Experience in consumer hardware support.
- Effective leadership skills with the ability to manage complex projects involving multiple stakeholders.
- Excellent problem-solving, strategic, and analytical skills, with the ability to derive insights from data and implement recommended actions.
- Experience working with hardware partners on consumer electronics products.