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Customer Service Specialist

Salary undisclosed

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Customer Service Executive

Manage documentation of Service operations, including job sites and workshop.

  • Support overall relationship with internal/ external customers that lead to constructive and profitable business partnerships through best in class operational performance.
  • Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency
  • Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities.
  • Interact with other functions to setup and optimize the cross functional operational processes.
  • Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety trainings and programs.
  • Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency.
  • Attend to customer queries, complaints/feedback pertaining to services, if required
  • Act as a liaison between off-site supervisors/technicians and other departments.
  • Provide administrative support for Service Technicians’ staff claims and any ad hoc documents.
  • Support service supervisors & technicians in daily operational matters related to their customers.

Requirements

  • Diploma in Business or Engineering
  • Related experience in Services within the industrial equipment industry
  • Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus
  • Excellent customer relationship management skills

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)