Senior Account Solution Engineer

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Senior Account Solution Engineer is responsible for leading the solution throughout the sales cycle and delivering thought leadership to companies to transform their customer’s experience.
The Senior Account Solutions Engineer is an experienced person who works alongside their colleagues, participates in building our team culture and supports their aligned sales team to create solutions for prospects and customers.
To accomplish this, the Senior Account Solution Engineer must have a strong desire to set the vision translating business objectives into enticing and actionable recommendations. The Solution Engineer will act as a trusted advisor to our customers while aiding the customer’s transformational journey.

Responsibilities:

• Manage organisations across a range of industries to understand their challenges and goals through focused discovery sessions and workshops

• Work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals

• Build trusted relationship with senior executives and key decision makers across Business and Technology

• Able to create the first level of Business Architecture and engage Business/ IT on it.

• To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs aligned to business value

• Coordinate and lead the entire solution cycle through close collaboration with a broad range of supporting technical and business resources

• To fully understand and clearly articulate the unique benefits of Salesforce to a wide range of customer stakeholders from front line staff right up to C-level executives

• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners

• Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external customers.

• Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives.

• Must have a proven track record in the development and delivery of differentiated custom solutions and presentations, including technical concepts, to key decision makers to address their business issues and needs.

• Ability to orchestrate a sales cycle which requires involvement of multiple internal and external resources.

• Willing and able to travel occasionally

Skills/Experience Required:

• B.S. Computer Science, Software Engineering, MIS or equivalent work experience

• A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Data solutions.

• Industry expertise in automotive, manufacturing, retail, consumer goods, travel, hospitality, real estate is a plus.

• Business case/value engineering experience to drive compelling points of view

• Knowledge of related applications, relational database and web technology

• Solid oral, written, presentation, collaboration and interpersonal communication skills and relationship skills

• Ability to work as part of a team to solve technical problems in a varied environment

• Translate these needs into a compelling vision and roadmap for our customers

• Translating/Presenting/Understanding the unique business requirements of customers within multiple industries

• Track record of solution engineering, consultancy, delivery or training success for a software solution organisation. We are open to a variety of backgrounds for the role

• Proven time management skills in a dynamic team environment.

• Ability to work as part of a team to solve problems in varied, fast paced environments

• Inquisitive, practical and passionate about technology and sharing knowledge

• Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles

• Good at explaining ideas and finding ways to keep people’s attention

Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

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