Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Principal Customer Success Manager

Salary undisclosed
Checking job availability...
Original
Simplified
Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.About the Team Our Customer Success Management Team plays a key role of being the bridge between our Customers, Sales, Professional Services and Production Services teams. Our Customer Success Managers work directly with production customers to enhance their overall user experience with Workday.They are assigned to work with customers that request a more personalized dialogue with them beyond the already established one-to-many communication channels.About the RoleThe Customer Success Manager (CSM) plays a critical role in the success and execution of the Business Planning Unit at Workday. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives.
  • Strive to establish a trusted advisor relationship that works to drive customer’s overall satisfaction rate. Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
  • Drive and lead programs that focused on enhancing the customer’s life in production; Monitoring and facilitating the customer’s adoption of our solution features and functionality by providing Workday with an understanding of their overall business needs as they relate to our products.
  • Be the key liaison between product management and the customer with a focus on presenting the Workday roadmap and how the roadmap will influence customer activities.
  • Collaborate with our Professional Services team to identify new opportunities and facilitate transitions following initial or follow-on deployments.
  • Partner with our customers on prospect references, prioritising and driving resolution on escalated customer issues
About YouYou always love being the trusted advisor to customers and internal teams – delivering upon a customer first experience!You'll have more than 8 years' of experience in SaaS or ERP (HCM/ Financials) implementation projects in roles including Customer Success role (Consulting or Account Management) that involves issues resolution and escalation management at both the business owner and executive levels.Engage and build strong relationships with customers especially at the Executive level. Guiding them on our strategic IT roadmap to build a long-term relationship with customers to help them achieve their business goals and improve their overall satisfaction rate.An extraordinary presenter who enjoys hosting webinars and chairing meetings and possess strong ability to articulate the benefits of cloud architecture to clients.Super comfortable navigating in a sophisticated cross-functional setup across functions including Sales, Managing Partners, Marketing, Customer Support, Professional Services and Product Management.Other QualificationsSolid understanding of vendors, products, and services in SaaS enterprise software space.Thrive in a fast-paced, sophisticated product and services sales cycle.Strong attention to detail and experience with commercial processes and tools, including RFP responses, project calculation and/or estimation tools, and scope description and/or contract documentation.Strong thinking thinking and problem solving skills and excellent communication skillsFluency in Mandarin advantageousAbility to travelOur Approach to Flexible WorkWith Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!