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Lifestyle Relationship Manager, MNC/ BANK

Salary undisclosed

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The Job

  • Be the single most important point of contact for customers with regards to their credit cards servicing and lifestyle management needs
  • Have a keen understanding of the travel and lifestyle preferences of high net worth individuals
  • Work with external servicing partners so that to ensure that clients needs are met not just reactively but also proactively
  • Handle customer complaints and take relevant remedial actions in real time; anticipate any such instance that may require proactive approach rather than post facto
  • Establish close working relationships with operations and affiliated businesses for smooth back end operations
  • Ensure all activities are in compliance with Monetary Authority of Singapore (MAS) and Bank Guideline
  • Be the key driver of business goals on service and sales on the ULTIMA card product in Singapore
  • Support initiatives that drive improvement of customer satisfaction scores

Experience and skills:

  • Experience in relationship management and client handling of 5-8 years
  • Keen interest in travel and lifestyle with prior knowledge of the travel, luxury and hotel industry dynamics
  • Strong problem handling and resolution skills with ability to manage client expectations simultaneously
  • Strong general knowledge of topics ranging from politics, finance, high net worth competitive landscape and appreciation of lifestyle preferences of this segment of clients
  • Ability to create strong individual presence and confidence
  • Ability to multitask and perform under highest level of service
  • High level of networking skills
  • Good communication and presentation skills

Next Steps

  • Send your resume to [email protected], with header 'Apply Lifestyle Relationship Manager'
  • All shortlisted candidates will be contacted