Assistant Manager

About Us

The Real Madrid Foundation Football & Basketball School in Singapore is dedicated to providing top-tier training and education to young athletes, emphasizing both sports excellence and personal development. As an Assistant Manager, you will play a pivotal role in supporting the school‘s operations, ensuring a seamless experience for students, parents, and staff.

Key Responsibilities:

1. Operational Support:

• Assist in the daily management of football and basketball training sessions, ensuring they run smoothly across various venues.
• Oversee the operations and logistics of training sessions, camps, and special events.

2. Administrative Duties:

• Manage student registrations, ensuring accurate records are maintained.
• Handle inquiries from parents and prospective students, providing timely and accurate information.
• Assist in maintaining inventory of training equipment and coordinate procurement as needed.

3. Customer Relations:

• Provide excellent customer experience through key communication with parents, students, and visitors in person, over the phone, and through email.
• Respond promptly to inquiries by providing accurate information about program offerings, schedules, fees, and registration procedures.
• Handle communication with the community in a professional, timely and empathetic manner by responding promptly to inquiries, providing accurate information, and striving to resolve issues to the satisfaction of all parties involved.
• Assist parents with the enrollment process, including completing registration forms, collecting fees, and ensuring all necessary documents are submitted.
• Lead initiatives to handle feedback, concerns, and complaints in a professional and empathetic manner, striving to resolve issues promptly and to the satisfaction of all parties involved.
• Maintain accurate and updated records of student information, attendance, and payment records.
• Create simple but effective communication to improve service excellence.

4. Event Coordination:

• Assist in planning and executing training camps, tournaments, and other special events.
• Coordinate with external vendors and partners to ensure successful event execution.

5. Marketing and Outreach:

• Support marketing initiatives to promote the school’s programs and events.
• Contribute to content creation to enhance the school’s online presence.

Requirements:

• Bachelor‘s degree in Sports Management, Business Administration, or a related field.
• Previous experience in education and/or sports administration or management
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and Google Applications
• Passion for sports and commitment to youth development.
• Excellent communication and interpersonal skills, with the ability to effectively interact with parents, students, and staff members.
• Forward thinking and problem-solving mindset with ability to handle challenging situations with professionalism and diplomacy.
• Flexibility to work during weekends, and holidays as per the school's operational schedule.
• Self-motivated, ability to work collaboratively in a cross-functional team

Join us in our mission to develop young athletes both on and off the field, instilling the values and philosophy of the Real Madrid Foundation.