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Service Coordinator ( After Sales Service )
This position plays a pivotal role in ensuring seamless operations and customer satisfaction.
Job Description:
· Be the first point of contact for customers, handling service requests and breakdown calls with professionalism and care.
· Coordinate and dispatch Service Technicians and Engineers promptly to address customer needs.
· Maintain and update service requests in SAP for streamlined tracking and resolution.
· Monitor job progress, provide regular updates, and ensure timely feedback to customers.
· Prepare, send, and follow up on quotations, ensuring accurate documentation for billing.
· Schedule and manage preventive maintenance tasks to keep equipment running smoothly.
· Collaborate with suppliers to arrange and complete service jobs efficiently.
· Build strong customer relationships by delivering outstanding service and support.
Requirement:
· Knowledge of after-sales processes and truck portfolios.
· Proficient in SAP, Visitour, and MS Office tools.
· Strong time management and multi-tasking abilities.
· Self-motivated and proactive problem solver.
· Excellent communication and negotiation skills.
· Detail-oriented with a focus on accuracy.
· Skilled at managing challenging customer interactions.
· Customer-focused with a service-first mindset.
· High emotional intelligence and empathetic under pressure.
· Positive and resilient in fast-paced environments.
· Diploma holder with extensive customer service experience.
· Fluent in English, both written and spoken.
Mon to Fri 8.15am - 6pm