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Service Coordinator ( After Sales Service )

$ 3,500 - $ 4,000 / month

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This position plays a pivotal role in ensuring seamless operations and customer satisfaction.

Job Description:

· Be the first point of contact for customers, handling service requests and breakdown calls with professionalism and care.

· Coordinate and dispatch Service Technicians and Engineers promptly to address customer needs.

· Maintain and update service requests in SAP for streamlined tracking and resolution.

· Monitor job progress, provide regular updates, and ensure timely feedback to customers.

· Prepare, send, and follow up on quotations, ensuring accurate documentation for billing.

· Schedule and manage preventive maintenance tasks to keep equipment running smoothly.

· Collaborate with suppliers to arrange and complete service jobs efficiently.

· Build strong customer relationships by delivering outstanding service and support.

Requirement:

· Knowledge of after-sales processes and truck portfolios.

· Proficient in SAP, Visitour, and MS Office tools.

· Strong time management and multi-tasking abilities.

· Self-motivated and proactive problem solver.

· Excellent communication and negotiation skills.

· Detail-oriented with a focus on accuracy.

· Skilled at managing challenging customer interactions.

· Customer-focused with a service-first mindset.

· High emotional intelligence and empathetic under pressure.

· Positive and resilient in fast-paced environments.

· Diploma holder with extensive customer service experience.

· Fluent in English, both written and spoken.

Mon to Fri 8.15am - 6pm