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Service Advisor (Automotive)

$ 2,400 - $ 2,800 / month

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We are looking for a Service Advisor to provide excellent customer service, diagnose vehicle issues accurately, and recommend appropriate repairs for optimal customer satisfaction.

Why Join Us?

  • Draw a basic salary + attractive commissions with every upselling case * conditions apply
  • Room for self-development and career progression as a growing workshop with an existing small team of Advisors
  • Opportunity for internal promotion for employees with good performance
  • Various company-sponsored external trainings to attend, given the current fast-changing automotive industry
  • Commissions, AWS and bonus payout (bonuses subject to company and individual performance)
  • Birthday and CNY leave entitlements on top of the mandated Annual Leave
  • An engaging and nurturing working environment with on-the-job training by the Deputy General Manager and experienced seniors

Job Objectives:

  • Attend to all requests from customers for modification, repair and maintenance jobs
  • Make professional and appropriate repair recommendations to customers on necessary jobs
  • Follow up with customers if necessary for additional issues

Core Responsibilities:

  • Attend to customers for their vehicle servicing and repair requests
  • Submit scope of work and parts required to Parts Department for quotation
  • Submit and explain quotation to customers
  • Conduct checks and inspection prior to receiving the vehicle
  • Carry out necessary recommendation for products/services to provide care for customer’s vehicle
  • Follow up closely with workshop and customer on progress sharing
  • Pass out the vehicle and collect payment accordingly
  • Follow up with customers if necessary for any additional issue
  • Attend all trainings assigned by the management
  • Any other ad hoc duties assigned

Job Requirements:

  • Minimum NITEC in a related course of study with at least 2 years of relevant experience in the automotive field
  • Equivalent professional certification holders with relevant experience are welcomed too
  • Computer literate and proficient in Microsoft Office, particularly MS Excel
  • Ability to communicate effectively
  • Strong attention to detail, organisational and time management skills
  • Ability to identify and effectively solve problems
  • Ability to learn new tasks and skills quickly
  • Flexible, friendly, helpful nature & team player