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Operation Engineer, IT Department

$ 3,500 - $ 5,000 / month

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Job Description:

• Responsible for daily system operations & monitoring, Ensure all required systems services start up successfully, Activate all necessary batch jobs and ensuring successful execution of these jobs.

• Responsible for real-time monitoring of system operation status and network connection status.

• Backup/restore data to / from offline media

• Perform basic systems diagnostics, trouble-shooting and prompt escalation when required.

• Responsible for the 24-hour real-time monitoring of the production and disaster recovery computer room environment.

• Responsible for production and disaster recovery computer room daily check, equipment access and inventory, external personnel release escort, etc.

• Accepting the submission of production event of the branch, manage incidents and problems to resolution, minimizing the impact on business operations, ensuring the timely and effective handling of production events.

• Responsible for the service desk management, dispatch all kinds of service requests submitted by the branch, provide users with level 1 technical support according to the known problem solution manual, and ensure that the service requests are timely and effectively handled.

• To work in accordance to 24/7 shift schedule provided.

• Report daily work to superior truthfully

• Escalate problems to Superior

• Assist in other ad-hoc project as instructed by Company

Job Requirements:

  • Working experience in IT operation and maintenance support, familiar with the working environment of financial institutions.
  • Bachelor's degree or Diploma in Computer Science or related science and engineering background.
  • Minimum 3 years of experience in IT service management.
  • Able to communication effectively both written and spoken in English & Chinese with internal/external stakeholders and HQ.
  • Ability to work under preasure and proactivity approach problem-solving.
  • Ability to work on midnight shift (9 hours).