Big Trucks Technical Support Specialist

Put a LIFT in Your Career! Hyster-Yale, Inc. (HY), through its wholly owned operating subsidiary, Hyster-Yale Materials Handling, designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, attachments, aftermarket parts and technology solutions marketed globally primarily under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers, and employees for over 100 years.

Hyster-Yale Asia-Pacific Pte Ltd is looking for a Big Trucks Technical Support Specialist to join the Team at their Singapore office which is Asia Pacific Headquarters. This role will be providing technical support and training for dealers on Big Truck products. Collaborate with sales teams to ensure top-tier customer service, resolve technical issues, authorize repairs, and communicate product updates to drive improvements and reduce warranty claims.

The key accountabilities for this role are:

· Actively participate in field problem solving situations as it relates to product performance and customer acceptance. Communicate through a variety of methods, such as phone, dealer contact portals and in person. Role may include new truck installations. In addition, evaluate reliability of product as it is shipped from manufacturing source.

· Perform product service training on Yale and Hyster product through the dealer network.

· Effectively communicate requirements for product corrections, modifications& improvements to service management& HYG product engineering.

· Support general sales effort as it relates to new truck sales by conducting product service introductions and visit customers to assure their satisfaction with Hyster and Yale products.

· Act as consultant in development of dealers service departments in compliance with operation management guidelines.

· Manage personal time, territory and travel expenses.

· Administer warranty policy adjustments.

The Big Trucks Technical Support Specialist will suit someone who has:

· Tertiary Engineering qualifications

· 7 years of work experience with company and external training in specific heavy industrial vehicles, including drive train, hydraulics, and electrics.

· 5 years of technical experience dealing with big truck projects or equivalent type of heavy industrial vehicles.

· Comfortable with medium to high percentage of travel, estimated to be 50% of the time.

Put a LIFT in Your Career! Hyster-Yale, Inc. (HY), through its wholly owned operating subsidiary, Hyster-Yale Materials Handling, designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, attachments, aftermarket parts and technology solutions marketed globally primarily under the Hyster® and Yale® brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers, and employees for over 100 years.

Hyster-Yale Asia-Pacific Pte Ltd is looking for a Big Trucks Technical Support Specialist to join the Team at their Singapore office which is Asia Pacific Headquarters. This role will be providing technical support and training for dealers on Big Truck products. Collaborate with sales teams to ensure top-tier customer service, resolve technical issues, authorize repairs, and communicate product updates to drive improvements and reduce warranty claims.

The key accountabilities for this role are:

· Actively participate in field problem solving situations as it relates to product performance and customer acceptance. Communicate through a variety of methods, such as phone, dealer contact portals and in person. Role may include new truck installations. In addition, evaluate reliability of product as it is shipped from manufacturing source.

· Perform product service training on Yale and Hyster product through the dealer network.

· Effectively communicate requirements for product corrections, modifications& improvements to service management& HYG product engineering.

· Support general sales effort as it relates to new truck sales by conducting product service introductions and visit customers to assure their satisfaction with Hyster and Yale products.

· Act as consultant in development of dealers service departments in compliance with operation management guidelines.

· Manage personal time, territory and travel expenses.

· Administer warranty policy adjustments.

The Big Trucks Technical Support Specialist will suit someone who has:

· Tertiary Engineering qualifications

· 7 years of work experience with company and external training in specific heavy industrial vehicles, including drive train, hydraulics, and electrics.

· 5 years of technical experience dealing with big truck projects or equivalent type of heavy industrial vehicles.

· Comfortable with medium to high percentage of travel, estimated to be 50% of the time.