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IT Team Lead (BANK)**IMMEDIATE
$ 4,000 - $ 4,800 / month
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- Assist the Operations Manager to oversee the daily operations including managing team KPI results.
- Supervise field resource work progress daily whereby ensuring jobs completion and closed timely.
- Take ownership and lead team including process and workflow design, service operations and field service resource management.
- Drives Internal Team and Contractual Service Level Management targets, recovery and improvement plans.
- Provide leadership guidance on service delivery process in accordance to service contract and deliverables.
- Ensure service quality in all aspects of service delivery, including customer satisfaction and team morale.
- Manage team's roles, responsibilities, workload, training roadmap.
- Manage internal resources and external partners workers including service quality and performance against targets.
- Conduct regular operational reviews with service team or team member in identifying issues and tracking till resolution.
- Provide assistance and advise field resources including handling of escalation cases.
- Manages work related escalations with client and internal stakeholders when required.
- Prepare operation reports and share analysis findings with customers.
- Understand customers’ requirements and needs. Build strong relationships with customers.
- To participate in work meetings with management team and external customer team.
Requirement:
- Diploma in IT or relevant field
- Minimum 3 years of Team Lead / Leadership experience
- Experience in managing end user support environment.
- Strong leadership and management skills
- Excellent problem-solving skills
- 5 days work (9am to 6.30pm) at Raffles Place
- Bank working environment
- Salary $3800 - $4800
Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.