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Customer Service Officer (Contact Centre ) / 12 months contract
$ 2,800 - $ 2,800 / month
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Responsibilities
Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
Update complete and accurate information on customer interaction in the Customer Relationship
Management (CRM) system.
Ensure effective and timely follow-up as promised to customers.
Alert management of issues and concerns that require escalation for complete resolution.
Prepare effectively and accurately requests including but not limited to policy summary,premium paid, beneficiary information.
Skills/Requirement
Preferably ’A’ Levels or Diploma holder with relevant working experience.
Good interpersonal and communication skills.
Possess a pleasant and cheerful disposition.
Meticulous and detailed-oriented.
Able to work in shifts
Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
Update complete and accurate information on customer interaction in the Customer Relationship
Management (CRM) system.
Ensure effective and timely follow-up as promised to customers.
Alert management of issues and concerns that require escalation for complete resolution.
Prepare effectively and accurately requests including but not limited to policy summary,premium paid, beneficiary information.
Skills/Requirement
Preferably ’A’ Levels or Diploma holder with relevant working experience.
Good interpersonal and communication skills.
Possess a pleasant and cheerful disposition.
Meticulous and detailed-oriented.
Able to work in shifts