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Concierge

  • Full Time, onsite
  • CARLTON CITY HOTEL (SINGAPORE) PTE. LTD.
  • Islandwide, Singapore
$ 2,400 - $ 2,800 / month

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Job Responsibilities

1. Handles all duties associated with the daily Concierge Desk operations.

2. Assists in coordinating transportation requirements (e.g. taxi cab, shuttle bus, limousine service) for guests/visitors.

3. Administers all guests’ bookings arrangements e.g. airlines, F&B, attractions, SISTIC bookings etc.

4. Handles guest requests, queries and feedback in a timely and professional manner.

5. Offers suggestions and provides constructive advice to ensure guest satisfaction.

6. Handles all incoming and outgoing mail and messages/ courier matters.

7. Manages a team of Bellman/Bell Captain in the absence of the Chief Concierge.

8. Keeps updated on latest events/information pertaining to tourism matters happening in town and Hotel’s amenities and services.

9. Performs any other job tasks assigned by the management.

Requirements

1. 2 years of experience in a similar capacity in a 4/5 star hotel

2. Customer oriented and guest focused

3. Proficient in MS Word, Excel, PowerPoint applications

4. Possesses excellent knowledge on Opera system

5. Well-groomed with a pleasant personality

6. Positive attitude and good communication skills

7. Ability to work on your own and as part of a team