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Community Engagement Associate (Administrative)

  • Full Time, onsite
  • PERSATUAN ULAMA DAN GURU-GURU AGAMA ISLAM (SINGAPURA) (SINGAPORE ISLAMIC SCHOLARS AND RELIGIOUS TEAC
  • East, Singapore
$ 1,800 - $ 2,000 / month

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The Community Engagement Associate plays a pivotal role in supporting Pergas' community engagement initiatives. This position involves providing seamless support to customers, managing financial and inventory processes and administering financial assistance schemes. The role is also responsible for maintaining and updating key stakeholder databases to foster long-term relationships, as well as assisting in the development of materials to promote Pergas’ community impact. Additionally, the role supports continuous improvement by gathering feedback from various stakeholders to enhance services and strategies.

Main Duties:

  • Provide support to customers with requests, payments and enquiries, manage cash closing and receipts, handle online orders and inventory, and coordinate deliveries while ensuring a smooth customer experience.
  • Assess and administer assistance to clients of Pergas' Financial Assistance schemes
  • Maintain and update databases for Pergas’ customers, members, donors, and clients to facilitate personalized interactions and strengthen long-term relationships
  • Support the development of community engagement materials, gather testimonials and success stories to highlight Pergas’ impact on the community
  • Assist in gathering feedback from Pergas' customers, members, donors and clients to identify opportunities for improving services, processes, and community engagement strategies
  • Any other duties as required by Supervising Officer

Education and Experience:

  • At least a Diploma in any field
  • Professional Certificates in Customer Relationship Management is an advantage
  • At least 1 year of working experience in any field
  • Familiar with the expectations of a Volunteer Welfare Organisation

Profile:

  • Able to work in a fast-paced and demanding environment
  • Adept at working individually with minimal supervision and also with varied teams and workgroups
  • Self-motivated and dependable
  • Attentive and proactive
  • Honest and trustworthy
  • Flexible and open-minded
  • Meticulous with an eye for details and resourceful

Type of Skills Required:

  • Adept in administration and reporting
  • Well-versed in Microsoft Office software suite
  • Proficient in English and Malay language / or Arabic is an advantage
  • Good organisational skills
  • Time management
  • Professionalism
  • Adept at multi-tasking
  • Strong verbal and written communication skill