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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
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  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
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  7. Refresh the page.
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  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...
A

IT Service Manager

  • Full Time, onsite
  • ALIBABA SOUTHEAST ASIA HOLDING PRIVATE LIMITED
  • Islandwide, Singapore
$ 6,000 - $ 10,000 / month
Checking job availability...
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Job Responsibilities

1. Identify and highlight best practices in his responsible ITIL processes management through continuous assessment, and feeding process and product recommendations to the Manager of IT;

2. Own the service catalogue of IT Services and ensure that it is up to date and fit for purpose；

3. Develop new service definitions ensuring that they can be delivered operationally and cost effectively;

4. Act as liaison with the business for all service improvements, changes and escalations. This will include an initial requirement capture;

5. Provide reports to an agreed schedule (or on request) including SLA performance and other key metric reports;

6. Ensure that systems, processes and methodologies as specified are followed to provide effective monitoring, control and support of service delivery;

7. Manage the overall service improvement plan and work with the IT Service Support Manager to ensure that it is being delivered to and that services are being improved;

8. Conduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements;

9. Lead, manage and supervise Help Desk, Team Leader and onsite staffs

10. Ensuring proper documentation, notification, tracking, and follow up of all incidents.

11. Manage and mentor onsite team in the local office

12. Participate in training for internal teams and manage all related issues

13. Update policies, procedure, and documentation relevant to project or operation

14. Ensure compliance with standards, policies, and processes

15. Manage major service providers on vendor performance, SLA, reporting and governance

16. Take lead to infrastructure projects and keep track of progress

Job Qualification

· 5+ years of work experience in large enterprise companies；

· University degree in computer science or equivalent experience in IT；

· Strong knowledge in User & VIP Support and ITIL methodology；

· Strong project and team management skill；

· Proven experience in leading a large-scale programme in IT and Technical Delivery；

· Team player, self-motivated, with good communication skills and management skills；

· Prior working experience in large vendor and outsourcing management, service delivery and governance is desired；

· Pleasant with good telephone manner, mature and independent；

· Able to work under pressure, self-motivated, strong problem solving and analytical skills；

· Influence & negotiation skill；

· Ability to proactively & effectively manage risk on low to medium risk projects；

· Strong data analytic, communication & interpersonal skills；

· Travel is required；

· Proficient in Mandarin is preferred as the role will need to communicate with the team in HQ China