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Inside Sales / Customer Support (Program Executive)

$ 3,000 - $ 4,000 / month

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Job Description:

· Making sure that all customers deadlines are met; to ensure overall customer satisfaction

· Coordinate customers requirement with internal teams

· Able to handle our customers in various circumstances, even when they are being difficult

· Follow up closely on tight deadlines and ensure our teams can meet them

· Provide ideas and solution paths to customer and internal teams

· Meeting with customers and stakeholders where required to make communication easy and transparent regarding project issues and decisions in services

· Analysing new project / program risks and feedback to management

· Attend conference calls with US and / or Europe customers when required

· Work on the costing provided by procurement team to provide quotations to customers

· Track quotations that are sent and follow up on open items / statuses closely

· Any other duties assigned by the lead from time to time

Job Requirements:

· At least Diploma, Advanced/Higher/Graduate Diploma in Business Management, Business Administration or Sales & Marketing is preferred

· At least 2 year(s) of working experience in related field is required for this position

· Preferably Junior Executive specializing in Corporate Sales or equivalent

· Working experience in Manufacturing Environment will be advantageous

· Proficient in Microsoft Excel (VLOOKUP, PivotTable, etc.), Outlook, PowerPoint