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Operations Manager / Cleaning company (S-C)
Responsibilities
· Recruit, train, assign, schedule, coach, counsel, and discipline employees
· Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
· Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems
· Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
· Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
· Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
· Accomplish operations and organization mission by completing related results as needed
· Manage staff levels, wages, hours, contract labor to revenues
· Manage relationships with clients
· Review and approve all operational invoices and ensure they are submitted for billing or payment
· Serve as primary point of contact when there are clients issues related to equipment quality, customer service, or accidents and mishaps on-site.
· Communicate clients’ issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
· Work closely with Operations Director and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
Requirements
- Bachelor’s degree / Diploma
- Experience in management, operations, and leadership.
- Minimum 5 years cleaning experience in commercial buildings or schools.
- Ability to build consensus and relationships among managers, clients, and workers
- Excellent communication skills.
Other info
· Cleaning company
· Salary $4000 - $4500
Interested candidates, pls apply with resume in MS Word format
You may email to [email protected]
EA License No: 17C8809
EA Reg No: R1108561