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Rooms Division Administrator (PARKROYAL COLLECTION Pickering)
$ 2,200 - $ 2,800 / month
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Job Description
- Performs all duties as listed in the Task list and as determined by the Rooms Division Manager and in accordance to PPHG guidelines.
- Supports company's philosophy and company culture on a daily basis to ensure guest satisfaction and the achievement of our mission statement.
- Maintains complete knowledge of all hotel features/services, hours of operations, hotel restaurant food concepts, menu price range, dress code and ambience.
- Maintains complete knowledge of hotel room types, number/names, layout appointments, amenities and locations, this includes all hotel room rates, special packages and promotions.
- Ensures complete knowledge of scheduled hotel’s activities, names and locations of functions/events.
- Co-ordinates and follows-up on any requirements /correspondences from AGC i.e. carpark rental /coupons requirements; function /rooms requests
- Be familiar with the décor, amenities and technology of guest rooms and suites.
- Accommodates all guest requests in an accurate and efficient manner.
- Demonstrates teamwork by cooperating and assisting co-workers as needed.
- Responsible for drafting letters, replying simple guests’ comments, keeping and maintaining records
- Provides full spectrum of secretarial and office administrative support to Rooms Division Manager
- Takes minutes of attended meetings and prepares daily correspondences.
- Prepares and maintains files, reports, letters, memorandums and other relevant business documentations..
- Handles travel and hotel arrangements, daily incoming calls, schedule and control meetings; organizes local and regional meetings and conference.
- Manages the housekeeping and maintenance of Back-of-House areas of the Front Office and all areas under the Rooms’ jurisdiction including Spa and Retail.
- Ensures that all Back-Of-House equipments are well maintained and in working order
- Assists the Front Office management whenever required – including handling guests’ requests; suppliers and other required co-ordination.
- Performs duties as assigned, always presenting oneself as an asset to the hotel and encourages others to do the same.
- Perform other job-related duties or as designated by the Rooms Division Manager
- Manages and handles all areas of administration including procurement (SAP) work for the Rooms Division including Front Office and Security.
- Assists Rooms Division Manager in administering claims, expenses
- Ensures timely approvals of work schedules ie OT timesheets, payroll, spa commissions payable.
- Prepares welcome cards for guests
- Ensures attendance of all training activities as scheduled and assigned and that training records are up to date
- Takes on the role as a buddy for new associates and assists them in learning the tasks required for their position i.e. doing hotel site inspection