
Guest Services Team Leader (PARKROYAL COLLECTION Pickering)
$ 1,850 - $ 2,400 / month
Checking job availability...
Original
Simplified
Job Description
- Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS.
- To develop and maintain close business contact with the in-house guests to provide a positive impression.
- Handles all incoming calls from internal or external parties to address the needs of all guests. Ensures that every call received is attended to promptly and pleasantly, takes messages accurately and delivers all wake-up calls request timely in accordance with Pan Pacific guidelines as well as doing follow up call with LSG to obtain guest requirement during stay, feedback and special preferences.
- Ensure timely reply to any guest enquiries via websites and email enquiry.
- Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.
- To ensure all guests data are updated in PMS system.