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Air Logistics Healthcare Operational Care Specialist
Salary undisclosed
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- Attend to queries from operations and other control stations pertaining to milestone updates, service deviations and other events within Asia Pacific (except Australia, New Zealand).
- Escalate service issues to management
- Develop and maintain good working relationships with clients.
- Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.
- Providing assistance to and working alongside Customer Relationship Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries.
- Ensure compliance with company policies and procedures.
- To, on a daily basis, ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures.
- Flexibility within the job role to work additional hours if necessary.
- Effective communication with all staff and cooperation within the senior management team.
- Seek appropriate support as necessary.
- Specialist (Biopharm) Courier Operations Experience
- Customer Services Experience
- Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport
- Excellent understanding of World Geography
- Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders
- Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products
- Awareness of time zones for different regions
- Understanding of transit milestones (COB/POD etc)
- Negotiation and problem-solving skills / Teamwork skills and strong self-motivation ability / Good numeric / financial ability
- Ability to work well under pressure / Excellent time management skill / Ability to motivate and lead a team
- Good computer skills; Word / Excel / PowerPoint essential / Analytical ability / Communication skills / Management skills / Decision-making ability / Planning and organizing
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