Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Service Specialist

Salary undisclosed
Checking job availability...
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Company Overview

We invite you to join our team at Sterra.sg, a homegrown brand dedicated to enhancing people's lives in their own homes. At Sterra, we firmly believe that everyone deserves a home that offers convenience, health, and comfort, enabling a high quality of life. We strive to ensure affordability, making our offerings accessible to all. We take great pride in our vision to empower 1 million homes by 2027, elevating health and convenience to optimize daily living, and our mission to provide effective and minimalistic home wellness products, making them affordable to everyone.

Join Sterra.sg, a homegrown brand dedicated to enhancing lives at home. We believe everyone deserves a convenient, healthy, and comfortable home, and we're committed to making that accessible to all. Our goal is to empower 1 million homes by 2027 with affordable, effective home wellness products.

Position Overview

The Customer Care Specialist ensures exceptional customer support by handling inquiries, resolving issues, and maintaining satisfaction across multiple channels. This role requires strong communication, problem-solving skills, and a customer-first mindset. Experience in customer service and familiarity with CRM tools is a plus. Ideal for someone who thrives in a fast-paced, team-oriented environment.

Key Responsibilities

  • Respond to customer inquiries via Gorgias across multiple channels, including WhatsApp, email, live chat, Shopee, Lazada, Facebook, Instagram, TikTok, and any future platforms the company subscribes to.
  • Resolve product/order issues by following internal processes and SOPs.
  • Provide basic troubleshooting for product issues and escalate as needed.
  • Coordinate repairs and exchanges via FieldEx and Google Calendar.
  • Schedule or reschedule installations, relocations, and deliveries through FieldEx, in collaboration with the OPs and Fulfillment Teams when required.
  • Ensure all SOPs are followed and updates are executed on time.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Gain in-depth knowledge of Sterra products to assist customers and encourage sales.
  • Provide feedback to the CS Lead and Managers to improve customer service processes.
  • Efficiently manage online pre-sales inquiries and convert them into sales.
  • Efficiently manage offline product pre-sales inquiries, directing them to the appropriate team.
  • Make outbound calls to resolve customer concerns promptly.
  • Process orders and send Shopify invoices via email, including handling referral bonus claims and warranty extensions.
  • Coordinate and collaborate with various teams (via Slack) to ensure accurate and timely resolutions for customers.
  • Escalate issues to CS Management when managerial oversight is required.
  • Document all relevant details in Google Calendar, Trackers/Google Sheets, and Slack for scheduling and repair-related tasks.
  • Consistently meet and exceed team SLAs and KPIs to provide a top-tier customer experience.

Requirements

  • Customer care experience of at least 1 year.
  • Chat, email and phone support experience is a must. Technical experience is a plus.
  • Capable of engaging with Mandarin-speaking customers
  • Strong customer-focused mindset
  • Excellent communication abilities
  • Exceptional problem-solving skills
  • High level of empathy