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Senior Product Manager- Customer Experience (CxE)
Salary undisclosed
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- Act as the advocate and interface between customers, and the Microsoft Security product and engineering teams for Microsoft’s Security product to ensure customer issues are properly addressed, drive critical feedback and insights, and gather customer requirements to improve the product value to customers, and product adoption.
- Support customers, and field teams as the Security product evolves.
- Deliver customer readiness sessions online and/or in person.
- Serve as a point of contact in Microsoft Security Engineering for assigned customers.
- Work towards becoming a subject matter expert on Microsoft Security, especially AI strategy and supporting product technologies (Purview, Identity, Threat Protection) to effectively guide customers.
- Work directly with customers at all levels of their security organization from analyst to CISO to support investigation and response.
- Embody Microsoft’s culture and values.
- 7+ years of experience in product/service/project/program management or software development OR equivalent experience.
- Mid-level experience in a technical role across Security portfolio; ability to go deep in select security technical/solution areas with drive and a growth mindset.
- Clear and effective communication skills with excellent interpersonal skills, excellent written and spoken communication for both internal and external audiences, and the ability to adapt to your audience (including senior executives).
- Experience working with multiple stakeholders leading highly visible initiatives/products/projects at scale.
- A strategic mindset and vision to anticipate future demands and competitive needs.
- The ability to partner closely with both internal and external managed customers.
- The ability to adapt fast to changes and move from one project to the other
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About Microsoft
Size | More than 5000 |
Industry | Application Software |
Location | King County, United States |
Founded | 4 April 1975 |