Functional Business Analyst - Fraud Systems
Location: Singapore
Team: Cards and Payment
Job Objectives:
Synechron is seeking a dedicated and results-driven Functional Business Analyst with extensive experience in the Cards and Payments domain, particularly within the fraud functionality space. This role requires an individual who can effectively automate manual processes, diagnose inefficiencies, and propose innovative solutions tailored to specified needs. The ideal candidate will excel in stakeholder management and possess a deep understanding of cards fraud functionality and fraud enterprise systems.
Key Responsibilities:
Stakeholder and Communication Management:
Oversee all aspects of project and program engagement, including planning, vendor relationships, scope changes, solutioning, and risk management.
Continuously manage stakeholder expectations through well-defined governance processes.
Deliver high-quality executive-level communications regarding capabilities and solutions.
Process and Delivery Execution:
Translate high-level business requirements into comprehensive documentation that aligns with organizational context.
Evaluate and analyze current business processes to identify opportunities for enhancement.
Envision and design end-to-end business processes and journeys, effectively communicating requirements to development teams.
Define detailed user stories based on business requirements, ensuring adherence to Synechron’s standards and sufficient detail for development.
Map out detailed business processes, covering both online and offline components, and coordinate with stakeholders to ensure requirements are met.
Maintain consistency and quality in user stories, actively participating in planning meetings to clarify and explain story requirements.
Collaborate with the design team on requirements necessitating user interface design and consult with Solution Architects or System Analysts for technical specifications.
Support the Product Owner in discussing dependencies or backlog items and assist in defining finer product details.
Analyze operational impacts and ensure affected areas are included in the operational readiness plan.
Monitor and manage risks and issues related to scope creep, ensuring non-functional requirements are incorporated.
Collaborate with the test manager and testers to translate business requirements into effective test scenarios.
Key Requirements:
Minimum of 5 years of experience in the Cards and Payments domain, with a strong focus on Cards Fraud (including 3DS, Cards Fraud Detection, prevention, and customer management).
Proven experience with Card Fraud Management platforms featuring AI/ML models, rules management, and case management capabilities.
Detail-oriented with the ability to transform high-level requirements into precise documentation.
Proficient in evaluating and analyzing existing business processes to uncover areas for improvement.
Strong capability to envision and design end-to-end business processes with meticulous attention to detail.
Skilled in gathering critical information from stakeholder meetings and producing valuable documentation.
Excellent communication skills for clarifying requirements with developers and documenting dependencies.
Superior functional and documentation skills.
Join Us:
At Synechron, we believe in driving innovation and delivering high-quality solutions for our clients. If you are passionate about the Cards and Payments domain and thrive in a dynamic environment, we invite you to apply and become part of our growing team in Singapore.