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L1 EU Desktop Support

$ 2,000 - $ 2,500 / month

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  • Providing technical support: Responding to and resolving technical issues related to desktop hardware, software, and peripherals. This may involve troubleshooting, diagnosing, and resolving problems with desktop systems, printers, scanners, and other devices.
  • Installing and configuring hardware and software: Installing, configuring, and maintaining desktop hardware and software, including operating systems, office suites, and other applications.
  • Providing user training and support: Providing user training and support for desktop applications, assisting users in understanding how to use software and hardware.
  • Maintaining and updating inventory: Maintaining an accurate inventory of desktop hardware and software, including licensing and maintenance agreements.
  • Conducting routine maintenance: Conducting routine maintenance and upgrades on desktop systems to ensure that they are operating at optimal levels.
  • Collaborating with other IT teams: Collaborating with other IT teams, such as network and server administrators, to troubleshoot and resolve technical issues.
  • Adhering to IT policies and procedures: Adhering to IT policies and procedures, including security policies, change management, and incident management.
  • Documenting technical issues: Documenting technical issues and their resolutions to maintain accurate records and to enable other support staff to resolve similar issues in the future.