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Regional Service Manager

  • Full Time, onsite
  • NANO-PURIFICATION SOLUTIONS ASIA PACIFIC PTE. LTD.
  • Islandwide, Singapore
$ 5,000 - $ 7,000 / month

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Job Description:

· Responsible for managing day-to-day operations of the service team. Lead, motivate and manage a team of service engineer/technician to ensure performance standard are met

· Provide coaching and training to team members, fostering professional growth and development

· Responsible for the service operation such as equipment start-up/commissioning, repair & maintenance of equipment locally and overseas

· Manage service schedules, staffing and resources efficiently

· Maintain strong relationships with key clients, ensuring their needs are met and exceeded

· Provides training to end user

· Monitor the field equipment’s yearly spares requirement & follow up with clients on spares replacement & maintenance recommendation

· Manage service contracts, ensuring timely renewals and maximizing customer retention

· Assist in the achievement of aftermarket sales budget set by the management annually

· Manage products warranty administration

· Communicate with clients, factories and dealers relating to technical and service issues

· Require overseas travelling to support overseas clients relating to technical and service issues.

Job Requirements:

· Diploma/Degree in Mechanical, Electrical or a related field

· Minimum 5 years of experience in a technical and service management role, preferably in related industry

· Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint)

· Strong problem solving, organizational and communication skills

· Ability to work independently, work under pressure and manage multiple priorities