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Regional Service Manager
Job Description:
· Responsible for managing day-to-day operations of the service team. Lead, motivate and manage a team of service engineer/technician to ensure performance standard are met
· Provide coaching and training to team members, fostering professional growth and development
· Responsible for the service operation such as equipment start-up/commissioning, repair & maintenance of equipment locally and overseas
· Manage service schedules, staffing and resources efficiently
· Maintain strong relationships with key clients, ensuring their needs are met and exceeded
· Provides training to end user
· Monitor the field equipment’s yearly spares requirement & follow up with clients on spares replacement & maintenance recommendation
· Manage service contracts, ensuring timely renewals and maximizing customer retention
· Assist in the achievement of aftermarket sales budget set by the management annually
· Manage products warranty administration
· Communicate with clients, factories and dealers relating to technical and service issues
· Require overseas travelling to support overseas clients relating to technical and service issues.
Job Requirements:
· Diploma/Degree in Mechanical, Electrical or a related field
· Minimum 5 years of experience in a technical and service management role, preferably in related industry
· Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint)
· Strong problem solving, organizational and communication skills
· Ability to work independently, work under pressure and manage multiple priorities