
Senior Technical Support Specialist
$ 4,500 - $ 5,000 / month
Checking job availability...
Original
Simplified
Salling Search is recruiting for an experienced Senior Technical Support Specialist for a European Maritime Software company in Singapore.
Responsibilities
- Provide 1st and 2nd line technical support for the company's software and services via phone and email.
- Collaborate with global teams for efficient technical support services.
- Contribute to internal projects and special deliveries.
- Prioritize Customer Success as the core objective.
Requirements
- Enthusiasm for technology and a strong passion for customer satisfaction.
- Fundamental knowledge and troubleshooting skills in networking, operating systems, hardware, and email protocols.
- Exceptional analytical and problem-solving abilities.
- Effective decision-making skills, both individually and within a team.
- Excellent communication skills in both English and Norwegian (oral and written).
- Proactive, self-motivated, and eager to learn.
- Ability to go the extra mile in a dynamic work environment.
Qualifications
- Bachelor's/Masters Degree in relevant IT fields or equivalent experience.
- Previous experience in customer-facing technical support.
- Proficient in troubleshooting networking, operating systems, hardware, and email protocols.
- Familiarity with maritime satellite communication and the shipping industry.