Epicareer Might not Working Properly
Learn More

Senior Technical Support Specialist

$ 4,500 - $ 5,000 / month

Checking job availability...

Original
Simplified

Salling Search is recruiting for an experienced Senior Technical Support Specialist for a European Maritime Software company in Singapore.

Responsibilities

  • Provide 1st and 2nd line technical support for the company's software and services via phone and email.
  • Collaborate with global teams for efficient technical support services.
  • Contribute to internal projects and special deliveries.
  • Prioritize Customer Success as the core objective.

Requirements

  • Enthusiasm for technology and a strong passion for customer satisfaction.
  • Fundamental knowledge and troubleshooting skills in networking, operating systems, hardware, and email protocols.
  • Exceptional analytical and problem-solving abilities.
  • Effective decision-making skills, both individually and within a team.
  • Excellent communication skills in both English and Norwegian (oral and written).
  • Proactive, self-motivated, and eager to learn.
  • Ability to go the extra mile in a dynamic work environment.

Qualifications

  • Bachelor's/Masters Degree in relevant IT fields or equivalent experience.
  • Previous experience in customer-facing technical support.
  • Proficient in troubleshooting networking, operating systems, hardware, and email protocols.
  • Familiarity with maritime satellite communication and the shipping industry.