Assistant Director (HR Experience)
Salary undisclosed
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What The Role Is
You will be part of a team that provides Human Resource Administration (HRA) services for all MINDEF employees.
What You Will Be Working On
You will be part of a team that provides Human Resource Administration (HRA) services for all MINDEF employees.
What You Will Be Working On
- Manage and report to higher management on the health status of high transactional volume service requests
- Monitor case resolution rates and customer satisfaction scores
- Engage relevant stakeholders on continuous improvement initiatives
- Participate in business process reengineering and digitalisation projects
- Managing high volume of service requests efficiently
- Driving continuous improvement in HR administration processes
- At least 6 years of relevant work experience in HR, customer service or project management
- Senior stakeholder management experience in a service-related field is preferred
- Service-oriented mindset
- Keen interest in innovation and digitalisation
- Good interpersonal and communication skills