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Senior Manager / Manager (Operations - Technology (Transformation) Specialist
Salary undisclosed
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- Identifying opportunities for digital solutions.
- Evaluating potential use-cases and implications of technologies available to support day-to-day operations.
- Designing, enhancing and developing new and existing digital services.
- Driving effective change to ensure the adoption of digital solutions with stakeholders.
- Designing, developing and maintaining IRAS' systems or sub-systems, other digital services such as on-boarding tool and bulk processing jobs to automate routine work processes.
- Reviewing and recommending systems enhancements for implementation.
- Providing support to software vendors, platform intermediaries and tax intermediaries on changes to Corporate Income Tax treatment/ Individual Income Tax treatments for partnerships and self-employed persons.
- Ops-Tech: Use-case identification, management and application of technology and digital tools to improve work processes and ensure customer-centricity. Digital project management. Must be comfortable working in an agile manner.
- Systems thinking: Ability to review processes and consider opportunity areas from an end-to end perspective.
- Analytical decision making: Ability to identify and assess pertinent external developments, and/ or service, compliance or performance trends across various areas of work, with a view of enhancing organisation efficiency and stakeholder satisfaction. Ability to manage trade-offs and to track and monitor success measurements.
- Stakeholder management: Ability to communicate and manage various stakeholders to achieve win-win outcomes.