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- Ensure the proper operation and maintenance of all production systems and services managed by Service Operations.
- Provide high-standard incident and problem management support, coordinating resolution efforts with the appropriate resolver teams.
- Minimize system downtime by ensuring prompt escalations to specialized internal and external resolver groups, adhering to customer contracts, SLAs, and monitoring requirements.
- Escalate unresolved issues to the next level for further investigation and resolution.
- Perform analysis, define requirements, document changes, and verify enhancements for applications and systems.
- Deliver onsite user support during service cutovers to ensure a smooth transition.
- Continuously document lessons learned, known errors, and operational knowledge to improve service delivery.
- Investigate problems by reviewing error logs, reporting faults, and recreating issues in a staging environment.
- Be available for escalations and support on a standby basis when required.
- A minimum of 3-5 years of experience in working with or providing support for application products (e.g., User Portals, Application components).
- Proficiency in operating systems such as RHEL 7/8, RHEL HA, and Windows.
- Experience with Java debugging and scripting languages like PERL, BASH, and Python.
- Solid knowledge of SQL databases with the ability to troubleshoot related issues.
- Familiarity with various data types, including APIs, APP, PNR, and DCS, is a plus.
- Strong understanding of XML data structures.
- Experience in the travel domain is preferred.
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973