Assistant Manager, Changi Accident Repair Centre
Salary undisclosed
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- Overseeing Daily Operations: Managing the day-to-day activities of the repair and service department to ensure efficiency and effectiveness.
- Customer Service: Acting as a primary point of contact for customers, addressing their concerns, and ensuring their satisfaction throughout the repair process.
- Damage Assessment: Evaluating the extent of damage to vehicles and coordinating with technicians to develop repair plans.
- Claims Management: Working closely with insurance companies to manage and resolve accident claims, ensuring a smooth recovery process for clients.
- Staff Management: Supervising and training staff to maintain high service standards and improve overall team performance
- Documentation and Reporting: Keeping detailed records of all repair activities, customer interactions, and claims for future reference and legal purposes.
- Negotiation: Negotiating with third parties, such as body shops and suppliers, to ensure cost-effective and timely repairs
- Manage the workflow, organizing and supervising the Accident Repair team to follow company's SOP.
- Claims Management as measured through aggressive action plans and overall supervision.
- Assist in problem solving; provide guidance and training to staff
- Work closely with other department managers to ensure the efficiency and effective resolution of issues.
- Good management skills set in controlling cost saving.
- Review tariffs and negotiate contract terms with service providers and continuously strive to improve the contract terms and conditions in favour of the company.
- Other adhoc duties as assigned by Management.
- Insurance Claims Handling: 3 years of experience in handling insurance claims and working with insurance companies
- Customer Service Experience: Background in customer service roles, demonstrating the ability to manage customer relationships and resolve conflicts
- Team Leadership: Proven experience in leading and managing a team, with a focus on achieving operational goals and maintaining high service standards
- These skills and experiences are crucial for ensuring the efficient operation of the repair assistance department and delivering excellent service to customers.
- Diploma/ Degree in any field
- Technical Knowledge: Understanding of vehicle repair processes, damage assessment, and automotive systems
- Customer Service: Strong interpersonal skills to handle customer inquiries, complaints, and provide updates throughout the repair process
- Claims Management: Proficiency in managing insurance claims, including documentation, negotiation, and settlement processes
- Leadership and Team Management: Ability to lead and motivate a team of technicians and support staff, ensuring high performance and adherence to standards
- Communication: Excellent verbal and written communication skills to interact with customers, insurance companies, and team members
- Problem-Solving: Strong analytical skills to assess damage, develop repair plans, and resolve issues efficiently
- Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines and customer expectations
- Negotiation: Skills to negotiate with third parties, such as body shops and suppliers, to ensure cost-effective repairs
Moving People. Enhancing LifestylesCore Values
Respect, Integrity, Safety & Service, Excellence