Regional Store Performance Manager - APAC
Position Overview:
The APAC Store Performance Manager is responsible for driving operational excellence, optimizing store performance, and ensuring consistent execution of brand standards across the APAC region. This role involves analyzing key performance indicators (KPIs), implementing process improvements, and collaborating with cross-functional teams to enhance overall store efficiency, profitability, and customer experience.
Key Responsibilities:
1. Performance Monitoring & Optimization
-Develop and implement store performance evaluation frameworks, ensuring alignment with regional and global business objectives.
-Monitor and analyze key store performance metrics, ie sales, customer satisfaction, labor efficiency, QSC
-Identify underperforming stores and develop actionable strategies to improve efficiency and profitability.
-Collaborate with subsidiaries' operations teams to drive continuous improvements in performance metrics and best practices.
2. Data Analysis & Reporting
-Conduct in-depth analysis of operational data to identify trends, challenges, and opportunities for growth.
-Provide regular performance reports to regional leadership, offering insights and strategic recommendations.
-Work with IT and business intelligence teams to enhance real-time data monitoring and dashboard visibility.
3.Process Improvement & SOP Compliance
-Ensure store operations adhere to standardized operating procedures (SOPs) and compliance guidelines.
-Identify and implement process optimizations to improve productivity and service quality.
-Develop and refine store grading systems and audit parameters to ensure consistent operational execution.
4 Cross-Functional Collaboration
-Work closely with Operations, Training, Marketing, and Supply Chain teams to align strategies and enhance store performance.
-Partner with Finance to ensure cost control and P&L optimization at the store level.
Collaborate with HR on performance-based incentive programs and workforce optimization.
Key Qualifications:
-Bachelor's degree in Business Administration, Operations Management, or a related field.
5+ years of experience in multi-store operations, retail performance management, or a similar role within the F&B or retail industry.
-Strong analytical skills with experience in KPI monitoring and performance evaluation.
-Excellent problem-solving abilities and a data-driven mindset.
-Ability to collaborate with cross-functional teams and influence stakeholders.
-Strong communication and leadership skills, with the ability to coach and develop teams.
-Experience working in a regional role covering multiple countries within APAC is a plus.
Work Location:
-APAC Regional Headquarters is based in Singapore (with frequent travel to regional stores as required).