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By joining our first-class team, you will be helping leading enterprises, including common household brands we all know and love, reach their full potential in this real-time, digital world.The next time you drive a luxury vehicle, do some online banking, fly in a plane, or order some furniture online, you could be getting a better experience as a direct result of our technology, and your hard work. Wouldn’t that be great!?OverviewThis position is for a Senior Technical Support Engineer. You will be responsible for the daily operations of , our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc. This is a highly technical position. You must be excited by technology and be eager to stay up to date in a rapidly evolving environment. The candidate must be highly focused on providing exceptional service to our customers and partners.The Cool Stuff You’ll Do
- Deliver a superior customer experience
- Ensuring that the Solace Cloud Services are healthy, reliable and that SLA’s are being met
- Improving our infrastructure tooling, observability, and automation
- Resolving incidents
- Handling service requests and provisioning by the customers
- Support partners and regional teams as part of a global team
- Be on-call rotation and provide 12x7 off-hours support
- Contribute to making the production environment more efficient, less error-prone, etc.
- Actively involved in development for scalable deployment (automation, tooling, etc.)
- At least 10 years’ experience in a technical role (software development, technical support, QA etc.)
- Programming experience in at least one of: Java, C, or .NET
- Excellent English communication skills, both written and verbal
- Strong personal commitment to quality and customer service
- Ability to take initiative in a dynamic working environment.
- Willing to provide 12x7 off-hours telephone support approximately one week per month
- Legally able to work in Singapore
- TCP networking, concepts, and troubleshooting
- Unix/Linux System Administration
- Messaging protocols: JMS, MQTT, AMQP, REST
- Experience with virtualization: VMware Tanzu, ESXi, Docker, Podman, Kubernetes, OpenShift, etc.
- Cloud computing environments: AWS, GCP, Azure, etc.
- Authentication protocols: LDAP, Kerberos, OAuth, SSL Client Certificate Authentication
- Messaging Products: Kafka, MQ, EMS, Weblogic, JBoss, Websphere, Dell Boomi, Tibco BusinessWorks, MuleSoft Anypoint Platform
- We have an awesome team! You’ll get to work with some of the smartest individuals in the business
- We believe in work-life balance and believe it’s important to love what you do
- We have adopted a hybrid work model to create an inclusive working environment for everyone
- Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)
- We like to brag about our
- We are one of the top-ranked employers on Glassdoor
- We have a sense of humour and make cool videos on cool topics like