FIELD SERVICE TECHNICIAN (DEPOT)

Full Time, onsite
Smiths Detection
Singapore, Singapore

Salary undisclosed

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Company DescriptionEvery minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.Job DescriptionWe are seeking a skilled and customer-focused Field Service Technician (Depot) to join our team in Singapore, Singapore. In this role, you will be responsible to conduct service, maintenance and installation of Smiths Detection systems and equipment in order to meet and exceed the customer's expectations with regards to operational availability and system performance of Smiths Detection's products at customer sites, ensuring optimal performance and customer satisfaction.

Responsible for meeting daily service repair needs and driving customer satisfaction
Installs, repairs and maintains X-ray equipment, trace detectors and military equipment; provides customer training as required
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Order, install, and return parts and manages repair parts cycle time
Reviews all logs for open issues and prepares formal reports to customers as necessary
Participates in Service sales opportunities and assists with promoting and implementing revenue programs
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements
Seeks to provide technical support to customers and other service professionals as required
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports
Possesses a solid level of technical knowledge on the company’s products
Maintains clear and concise business communication proficiency, both oral and written
Establishes and maintains a close relationship with senior level FSE’s and Product Specialist in order to support the needs of the customer and remain aware of current technical trends
Exercises every available measure to control and minimize costs
Overtime beyond work hours may be required
Comply with and ensure department compliance with Company health, safety and environmental policies
Comply with all applicable export control and security regulations
Other duties as required by the Manager

Qualifications

Engineering Diploma, Higher NITEC/NITEC or Related Trade Certification in electrical, electronic, or mechanical fields (Military training in relevant areas may be considered)
Fresh graduates with relevant knowledge of electrical and electronic systems are welcome
Proven troubleshooting skills and ability to diagnose and resolve technical issues efficiently
Strong knowledge of trace and X-ray technologies
Excellent customer service and communication skills, both verbal and written
Proficiency in using Microsoft Office Suite and aptitude for learning specialized software programs
Physical ability to lift and carry up to 25 kg and perform tasks requiring full body mobility
Experience operating equipment such as carts, hoists, davit cranes, and pallet jacks
Valid Class 3 driver's license and willingness to travel within the Singapore area
Flexibility to work outside regular business hours, including evenings and weekends when required
Strong problem-solving skills and ability to work independently in a fast-paced environment
Excellent time management and organizational abilities
Commitment to safety and adherence to company policies and procedures
Adaptability to work in various environments, including industrial settings

Additional InformationJoin us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( )