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Junior Business Analyst, Workflow (Banking, 1-year renewable contract)

Salary undisclosed

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Key Responsibilities:

Process Analysis:

  • Conduct comprehensive analysis of existing banking processes to identify areas for improvement.
  • Map current workflows related to banking operations, customer service, compliance, and risk management.
  • Identify bottlenecks, redundancies, and inefficiencies in processes.

Workflow Design:

  • Design and document new workflows to enhance operational efficiency and customer satisfaction.
  • Utilize process modeling tools to create visual representations of banking workflows.

Requirements Gathering:

  • Collaborate with stakeholders, including front-line staff, managers, and IT teams, to gather detailed requirements for process improvements.
  • Translate banking business needs into clear, actionable requirements.

Change Management:

  • Develop and implement plans for process changes, ensuring minimal disruption to banking operations.
  • Train staff and stakeholders on new workflows and processes to ensure smooth transitions.

Compliance and Risk Management:

  • Ensure that all redesigned processes comply with banking regulations and risk management protocols.
  • Work closely with compliance and risk management teams to integrate regulatory requirements into workflows.

Continuous Improvement:

  • Monitor the performance of implemented changes and gather feedback from stakeholders.
  • Continuously refine and improve processes based on performance metrics, feedback, and changes in banking regulations.

Documentation and Reporting:

  • Maintain comprehensive documentation of banking processes, workflows, and changes.
  • Prepare reports on process performance, improvement initiatives, and compliance metrics.

Key Requirements:

  • Bachelor's degree in Business Administration, Finance, Industrial Engineering, Information Technology, or a related field.
  • 3-6 years of experience as a Business Analyst, with a focus on process engineering and workflows in the banking sector.
  • Proficiency in process modeling tools such as BPMN, Visio, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Experience with change management principles and methodologies.
  • Knowledge of banking regulations, compliance, and risk management.
  • Certification in Business Analysis (CBAP, CCBA, etc.) or Process Improvement (Lean Six Sigma) is a plus.