Junior Business Analyst, Workflow (Banking, 1-year renewable contract)
Salary undisclosed
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Key Responsibilities:
Process Analysis:
- Conduct comprehensive analysis of existing banking processes to identify areas for improvement.
- Map current workflows related to banking operations, customer service, compliance, and risk management.
- Identify bottlenecks, redundancies, and inefficiencies in processes.
Workflow Design:
- Design and document new workflows to enhance operational efficiency and customer satisfaction.
- Utilize process modeling tools to create visual representations of banking workflows.
Requirements Gathering:
- Collaborate with stakeholders, including front-line staff, managers, and IT teams, to gather detailed requirements for process improvements.
- Translate banking business needs into clear, actionable requirements.
Change Management:
- Develop and implement plans for process changes, ensuring minimal disruption to banking operations.
- Train staff and stakeholders on new workflows and processes to ensure smooth transitions.
Compliance and Risk Management:
- Ensure that all redesigned processes comply with banking regulations and risk management protocols.
- Work closely with compliance and risk management teams to integrate regulatory requirements into workflows.
Continuous Improvement:
- Monitor the performance of implemented changes and gather feedback from stakeholders.
- Continuously refine and improve processes based on performance metrics, feedback, and changes in banking regulations.
Documentation and Reporting:
- Maintain comprehensive documentation of banking processes, workflows, and changes.
- Prepare reports on process performance, improvement initiatives, and compliance metrics.
Key Requirements:
- Bachelor's degree in Business Administration, Finance, Industrial Engineering, Information Technology, or a related field.
- 3-6 years of experience as a Business Analyst, with a focus on process engineering and workflows in the banking sector.
- Proficiency in process modeling tools such as BPMN, Visio, or similar.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience with change management principles and methodologies.
- Knowledge of banking regulations, compliance, and risk management.
- Certification in Business Analysis (CBAP, CCBA, etc.) or Process Improvement (Lean Six Sigma) is a plus.