Learning and Development Executive

This job contributes to Starbucks' success by supporting learning and development (L&D) initiatives. Facilitates the training and development of partners to enhance their performance. Provides support in daily training-related registration and administrative and claims processes. In addition, this individual plays a key role in exemplifying and embodying Starbucks guiding principles.

Responsibilities and Duties

Responsibilities and essential job functions include but are not limited to the following:

Retail Training

• Models Our Mission and Values and engages our learners through shared vision and compelling stories & learning experiences

• Partnering with cross-functional partners to uncover, understand, and gain support for store learning development solutions

• Supporting in designing and implementing learning strategies, managing training programs, and developing Barista learning skills and knowledge

• Monitor and review the progress of the partners undergoing the training through questionnaires, assessments, and discussions

• Maintains records of training activities, attendance, and results of assessments of the new partners undergoing the training

• Provide a competency report to store managers on the trained partners

• Follow-up with the respective store managers on the progress of the trained partners

• Promptly correct and re-train partners to adhere to SFA guidelines

• Perform monthly learning engagement store visit and action plan follow up for stores in accordance with the assessment criteria

• Performs other related training duties or ad hoc assignments when required

Training Administration

• Manages retail partners training registration, administrative matters, primarily for Retail Partners, Food Hygiene courses and any further training programs or initiatives that align with business requirements

• Prepares for any pre-and post-course-related training materials or logistic arrangements

• Responds to partner inquiries regarding L&D training programs, including monitoring email and close follow-up for any learning solutions

• Supports program completion tracking through data collection and analysis, including collecting course feedback and metrics within a specific program

• Tracks L&D program activity and supports in preparation of reports

• Maintains proper documentation and filing system of training resources

• Supports in administering training-related invoices, claims and training grants

Workday LMS System & D365FO System

• Collaborate with L&D partners to ensure that the database is accurate and that all training records are updated

• Support in managing all the training administration in Workday LMS, such as course/ vendor/ assessor/ schedule creation in the LMS system and

• Support in establishing a new process for any new feature launch in WD LMS

• Support in managing training stocks transfer in D365FO system

• Closely follow up with the respective stakeholders on any training stocks transfer or WD LMS issues raised by the partners

Knowledge, Skills, and Abilities

• Displays a growth mindset and is continuously exploring for unique and creative ways to facilitate training

• Knowledgeable in basic instructional design, development of interactive, engaging and impact learning experience

• Good Knowledge and skills in Microsoft Word, Excel, Adobe, and Video Editing or Articulate

• Ability to communicate clearly and concisely, both orally and in writing

• Good planning skills to manage time and meet deadlines and objectives

• Good project management and follow-up skills

• Ability to take the initiative and work independently under minimum supervision

• Ability to perform learning duties and skills assessment on weekends, as and when required

• ACTA or ACLP, CF, ACF and/or MCM certification is strongly preferred