
Premier Service Manager - Wealth & Personal Banking
Salary undisclosed
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- Providing dedicated support to Relationship Managers for their customers’ servicing related matters
- Maintain customer service excellence, greeting and serving our customers with the highest service standards
- Manage customer queries, issues, feedback and complaints with appropriate advice/solutions
- Adopt a needs-based approach to provide recommended solutions for retail banking products to meet customer's financial needs
- Understand and exercise Know Your Customer and Customer Due Diligence knowledge to ensure clientele suitability for HSBC during onboarding
- Be a digital banking champion through promoting and educating our customers in using self-service channels such as Internet Banking, Phone Banking and Automated Teller Machines
- Ensure data entry and operational transactions are executed expeditiously, with minimal errors and in compliance with audit and statutory guidelines
- Attend to the operational needs of the branch and business where required by Line Managers or Branch Director
- Provide administrative and logistic support
- Other ad-hoc duties required when necessary
- Degree holder with relevant experience in a retail banking environment
- Strong banking and product knowledge will be an added advantage
- A team player who is self motivated and customer service oriented
- Possess excellent interpersonal and communication skills