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Corporate Concierge and Ambassador

Salary undisclosed

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OverviewThe Customer Ambassador & Concierge plays a pivotal role in ensuring a warm and welcoming experience for all guests visiting the Customer Experience Centre. This position involves managing aspects of the Centre; including guest hospitality, inventory management, cleanliness, and any administrative tasks assigned.The Role:
  • Responsible for the overall operational excellence at the Customer Experience Centre (CEC).
  • Establish, develop, and maintain positive business and customer relationships.
  • Identify opportunities for improvements related to customer engagements, aiming for memorable WOW moments in each engagement.
  • Oversee CEC Tours for various audiences, including VIPs, first-time visitors, external customers, and internal employees.
  • Exploring and adopting technology solutions for automation includes CRM systems, analytics software, etc.
  • Manage stock inventory to ensure availability of necessary resources.
  • Maintain cleanliness and orderliness of the CEC environment.
  • Support in admin and documentation.
  • Blend customer-centric mindset with operational efficiency to create a holistic and outstanding CEC experience.
Requirements:
  • Strong background in customer service, with a proven track record of building and maintaining positive relationships.
  • Creative and innovative mindset, capable of continuously exploring ways to enhance customer experiences and create WOW moments.
  • Comprehensive understanding of each Business Unit's (BU) messaging and strategic objectives.
  • Proficiency in seamlessly incorporating BU-specific messaging into CEC Tours to provide visitors with a comprehensive understanding of the brand.
  • In-depth knowledge of products, services, and key offerings from each BU to convey relevant and accurate information during tours.
  • Skillful communication to effectively articulate BU messaging, ensuring visitors gain insights that enhance their understanding and connection with the brand.
  • Customer-centric approach, understanding the importance of delivering outstanding service to create a lasting impression.
  • Commitment to cleanliness and orderliness, ensuring a well-maintained CEC environment.
  • An effective team player who is self-driven, able to work independently within a fast paced environment and able to manage ambiguity
  • Experience in implementation of operational improvement initiatives preferred
  • Excellent interpersonal skills
  • Good presentation skills and able to write well
  • Excellent analytical skill and proficiency with Microsoft Excel.
Please reach out to Rachel Heng for a further discussion on this opportunity!Only shortlisted candidates will receive a response. Therefore, if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.EA License No: 11C5502Registration No: R23115318