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ASSISTANT MEMBERSHIP SERVICES EXECUTIVE

Salary undisclosed

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SAFRA invites suitably qualified applicants for the following position:ASSISTANT MEMBERSHIP SERVICES EXECUTIVEMembership Administration - Membership HotlineHQ, Mount Faber Club Key Responsibilities:You will be responsible for engaging members as well all selected administrative and operational aspects of the membership program which includes:
  • Handle inbound and outbound calls for Membership Hotline;
  • Respond to emails, online or other forms of written correspondence;
  • Perform investigations and offer assistance with appropriate solutions;
  • Work with internal stakeholders to follow up on cases assigned;
  • Create/update profile of members where required;
  • Contribute to the achievement of all hotline KPI targets; and
  • Follow-through administrative tasks such as membership related processes and reports, as and when assigned.
Requirements:
  • Minimum Diploma with at least 2 years' customer service/operations experience preferred
  • Meticulous with strong interpersonal, written and verbal communication skills
  • Effective team player who is able to work under pressure;
  • Must be a self-starter and a problem solver;
  • Strong organizational, record-keeping and follow-up skills;
  • Proficient in Microsoft Word and Excel;
  • Energetic with good multi-tasking skills, a positive attitude and strong customer focus instinct; and
  • Prior experience in a membership programme setting will be preferred
  • Able to work on rostered weekends where required by operations or to support campaigns
· Only Singapore Citizens need applyHow do your skills match this job? Sign in and update your profile to get insights.Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?