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VP/AVP. Control Operations, Group COO Retail
Salary undisclosed
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- Review and analyze fraud cases through close collaboration with the 24/7 calling team and the fraud investigation team to identify new trends and patterns of fraud cases and devise logics / ideas on how to mitigate the risk.
- Work closely with the 24/7 operations team to determine the false positive of the alerts via sample call outs and incorporate the finding when proposing to implement the rule. Assess the new rule logic to ascertain the false positive before implementing to production.
- Write up proposal to core stakeholders (i.e. Group COO, Head Fraud Risk Mgmt) with strong justification / rationale to implement the rule.
- Finetune existing rules where fraud trend had shifted to reduce the false hit and/or proposing to deactivate non-performing rules.
- Support and collaborating with Data Analytics team to implement Risk models.
- Liaise with detection system vendors on all detection system related issues / matters (e.g. alerts not generating correctly from the rules) or any issues / queries relating to the detection system.
- Support adhoc projects relating to Fraud Risk System enhancement (e.g. new payment types, new authentication process), checking the necessary data points are correctly flowing into the fraud detection system to enable accurate detection of those new payment types
- Ensure quality of MI reporting for Fraud Forums: FRMC, GR AFC (Fraud) Forum, Fraud Ops Panel and regulatory bodies (i.e. MAS/ABS).
- Collate numbers from varies teams / departments to compile the final report.
- Understanding the numbers and prepare presentations to Fraud Forums with write-ups on the trending of the overall fraud performance.
- Design and devise new metrics for purpose of reporting to different forums.
- Consistent review of the metrics to ensure any new / critical MI are reported to the Seniors.
- Provide support / gather info to facilitate Group Compliance and BRCM response to MAS/ABS with the clearance from Head FRM
- Manage Incident Reporting within GR Fraud Team.
- Manage Outsourcing (Third Party) and oversee adherence to NFRM policies & procedures.
- Manage KCRSA and KORI processes.
- Perform periodic assessment and assurance reviews on key activities to ensure compliance/adherence with internal controls.
- Working closely with BRCM to define new SOP (where needed) and to keep existing SOP up to date.
- Ensure that controls are embedded within Fraud Ops.
- BCM Liaison and ensure compliance of BCM requirements. Audit Liaison.
- Partner BRCM to operationalize and implement new regulations, policies & procedures.
- System Change Request and Enhancement Point of Contact.
- Minimum 5-7 years of experience with anti-fraud expertise in either a financial institution or law enforcement agency
- Demonstrate strong understanding of current fraud and financial risk threat
- Demonstrate strong analytical to examine evidence and establish case fact