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- Maximize customer retention rates through effective sales techniques while also minimizing customer churn and contraction.
- Analyzing customer renewal data and current renewal agreements to determine retention and uplift strategy.
- Execute the renewal process to ensure ARR is retained or expanded.
- Evaluate license usage and complete true-up requirements.
- Understand our portfolio and align customer's business needs and goals to generate renewal quotes
- Provide renewals administration support to co termed expansion opportunities.
- Ensure that renewals are closed on a timely basis.
- Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics.
- Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval.
- Ability to identify opportunity and customer level risk and coordinate the mitigation.
- Contribute to the improvement of the renewal process, policies, and tools including helping others on the team.
- Provides accurate weekly forecasts and status of renewals and associated risks.
- Negotiate and bring to successful closure renewals for assigned customers.
- Minimum of 3 - 5 years' experience in renewals, sales operations, account management in high growth SaaS technology environments is required
- Experience negotiating contracts and working with high volume of SaaS renewals is essential
- Proficiency with Salesforce, Customer success software and Configure Price Quote (CPQ) applications is required
- Experience in working across functions to deliver customer facing quotes/proposals
- Consistent track record of accurate forecasting and achieving or exceeding quota targets
- Prioritize requests based on importance and timing for key decision making or events
- Manage a renewal pipeline and forecast renewal rates on a monthly and quarterly basis
- History of thriving in a rapidly changing environment
- Excellent communication and interpersonal skills
- Proactive and results driven
- Strong empathy for customers and passion for revenue and growth
- Analytical and process-oriented mindset