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Office Services Lead
Purpose of Role:
The Office Services Lead is hands on direction of staff and a variety of services. Facilitate and promote professional development of staff; ensure that all policies and procedures are adhered to and communicate with the Client Services Manager as appropriate.
Key Responsibilities:
• Document filings, data entry, record keeping, procurement of office stationery, equipment maintenance, meeting room set up.
• Manage and deploy overflow/temporary staff, ensuring site is adequately staffed at all times.
• Maintain and check all equipment on site, work closely with vendors for trouble shooting.
• Frequent communication and cooperation with Client Service Manager to ensure customer satisfaction.
• Assure highest customer service standards and customer communication.
• Develop process improvements and identify opportunities for service enhancement.
• Lead departmental meetings, enforce company policies to ensure smooth running of operations.
• Understand and enforce company and site policies and procedures.
• Promote a positive, cohesive attitude within the department and across departments, as appropriate.
• Develop, document, and implement process improvements.
• Maintain confidentiality and always exhibit professional decorum.
• Provide mail services, i.e. franking of outgoing mails, sorting and collection, distribution of incoming mails to different departments
• Assist in ad-hoc duties as required.
Key Requirements:
• Diploma / Degree and above
• 4 years comprehensive outsources experiences preferred
• At least 1year prior leadership experience
• Strong customer service and interpersonal communications skills
• Maintain confidentiality and exhibit professional decorum at all times.
• Proficient skill in the use of MS Office software (Word, Excel)
• Good communications skills, attention to detail and reliability