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Senior Guest Relations Executive

$ 2,300 - $ 2,600 / month

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DESCRIPTION

Job Title

Senior Guest Relations Officer

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

  • Performs check-ins and check-outs.
  • Ensure all reservations are entered in timely and accurate manner.
  • Handles guests enquires and complaints.
  • Attend to customer's need and ensure customer satisfaction.
  • Follow up on email enquiries.
  • To work closely with Housekeeping and Maintenance Department
  • To carry out our duties and responsibilities assigned.
  • This role will report to the Hotel Manager.

Job Benefits

  • Medical and Dental Benefits
  • Birthday leave
  • 2 off days per week
  • Shift and meal allowances
  • Revenue incentive
  • Referral fee
  • Overseas incentive Trip
  • Opportunity to promote to manager

Job Requirements :

  • Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
  • 1 year work experience required.
  • Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.