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Captain - Summer Palace (Conrad Singapore Orchard)
Salary undisclosed
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- Maintain high customer service focus by approaching your job with the customers always in mind.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Confidently know the food and beverage menu contents and explain them in detail to guests.
- Understand dietary requirements and offer appropriate suggestions.
- Familiarize with menu items of all other outlets to recommend guests to other outlets.
- Confidently know opening hours of all restaurants and hotel outlets.
- Able to recommend other restaurants and city attractions to hotel guests.
- Complete the checklist on preparing the restaurant for service.
- Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
- Follow-up on any guest questions or queries immediately and if you don’t have the answers, check with your Manager.
- Ensure that all service procedures are carried out to the standards required.
- Make sure all areas are cleaned and maintained in accordance with operating procedures.
- Take personal responsibility for the service experience of all guests in your designated area.
- Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
- Give guest service the highest priority.
- Display professional behaviour at all times.
- Avoid offensive or impolite language.
- Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- Senior High School education or specialty in Hospitality.
- Good English skills to meet business needs.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Must have basic knowledge of food and beverage preparation and service of various alcohol.
- Able to remember, recite and promote the variety of menu items.
- Open minded and outgoing personality.
- Willing to work for long hours.
- Positive attitude.