LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team.Job ResponsibilitiesOperational RelatedBe conversant with all areas of the Premium Services operations.Oversee close coordination, with various stakeholders, to ensure that Premium Services operations are carried out smoothly and productively.Oversee the day-to-day operations within the team; identifying key VIPs for the day and ensure all arrangements have been made and arrival / stay / departure arrangements are seamless.Handles unexpected emergency situations / guest challenge, with professionalism and efficiency, ensuring timely resolution and guest satisfaction.Ensure that quarterly Audits for Meet & Greets and Suite Orientations are done for all Team Members (TM), ensuring that established standards are adhered and refreshed.Monitoring Hotel Survey scores / Tripadvisor comments to implement strategies for improvement.Identifies areas for service elevation and guest experience enhancements.Responsible for ensuring fair scheduling and sufficient coverage across TM’s shift.Oversee the training aspect of the TMs and mentor Supervisors, setting and maintaining high standards of interaction and guest experience.Conducts and manage performance appraisal.Conflict resolution amongst TMs, coaching and counseling provisioned in a timely manner.Job RequirementsEducation & CertificationDegree in Hospitality, Business or related field preferredExperienceMinimum 2-year experience in the same capacity or a 2-year experience in a Supervisory role of a related fieldProficient with OPERA, and all relevant property management systemsOther PrerequisitesExcellent communication and interpersonal skillsFluent in English and Mandarin as this role will be required to liaise with English and Mandarin speaking guestsAble to communicate in Mandarin as the roleStrong problem-solving abilities and a guest-focused mindsetAbility to handle high-pressure situations with professionalism and patienceProficient in MS Word, Excel and Power point applicationsGood command of spoken and written English and Mandarin, additional language is an advantageHigh attention to detail, impeccable follow-through and embodies an optimistic mindsetAble to work on rotating shifts, weekends and public holidaysMarina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
