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Manager (MediShield Life/CareShield Life Premium Recovery)
Salary undisclosed
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- Communicate and negotiate effectively with insureds to reach an agreement, while influencing a mindset shift towards voluntary compliance
- Be involved in various projects leveraging a mix of data analysis, technology, agile principles, behavioural insights, and design to improve work processes, service delivery and voluntary compliance
- Provide assistance to insureds via telephone or through written correspondence
- Conduct in-depth review and analysis of cases to take effective and appropriate enforcement actions against insureds who have not paid their premiums
- Support the Manager and supervisors on technical, systems and procedural issues that may arise from complex situations
- Degree in any discipline
- Experience in customer service, good interpersonal, verbal and written communication skills
- Ability to question, probe and analyse
- Organized and systematic in handling data
- Resourceful and able to work independently in a team environment